Most orders placed Monday - Friday before 12pm PST are shipped out the same day, however we do not guarantee this. Our business hours are:
Monday - Friday, 9:00am - 6:00pm PST.
We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD. We ship to all 50 states and internationally. Unfortunately, we do not ship to Canada or Australia or China or any city, state, province, or country that does not allow CBD products at this time.
If you would like to speak with someone, please call (360) 425-9977,
Monday - Friday, 9:00 am - 6:00 pm PST. email us at HempBerryNW@gmail.com.
Most orders placed Monday - Friday before 12 pm PST are shipped out the next business day, however we do not guarantee this. Our business hours are:
Monday - Friday, 9:00am - 6:00pm PST.
Free Shipping Details
Receive FREE Ground SHIPPING on all orders of $25 or more. Any qualifying shipping charges will be removed from your order at the time of checkout. No coupon needed.
*Tax is not included in the price to qualify for free shipping.
Return & Refund Policy
We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to HempBerryNW@gmail.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.
If you are not satisfied with our products, you may request a refund of the full purchase price minus shipping costs within 30 days of the product received date. The customer is responsible for return shipping. Please submit your request to HempBerryNW@gmail.com or call 360-425-9977 to speak to Customer Service.
Order Processing,
Delivery Method & Timing
Your shipping charges will be calculated and viewable at checkout. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx Ground, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our main warehouse and fulfillment center located in California. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. If you have questions about your order or shipping, please call us at 360-425-997 or email us at HempBerryNW@gmail.com
How long will it take to ship my order?
We try our best to get out as many packages as possible, even if that means running to the Post Office to drop off your package after their scheduled pick up. Due to the high volume of orders, some packages may not be able to ship the same day. Please know that we are always working to get you the CBD you enjoy as quickly as possible.
Shipping Methods & Estimated Delivery Dates:
USPS First Class Mail: Domestic packages usually arrive within the end of 3-5 business days according to their website.
USPS Priority Mail: Domestic packages usually arrive within the end of 1-3 business days according to their website.
If your preferred shipping address is a P.O. Box, please be sure to pick USPS Priority Mail as your shipping method!
International Shipping: At this time, we only offer FedEx International shipping. Please note that international mail will require 2-3 extra weeks to arrive. We are not responsible for customs delays or if your package has been returned due to your country's regulations.